iPad Console: Troubleshooting live broadcasting to Vimeo

Streaming live to Vimeo should normally work very well. But there can still be some hiccups. If you're having difficulties, here are some things to look at.

For step-by-step instructions on setting up a Vimeo live broadcast, see the article linked below.

Internet connection

For Vimeo live broadcasting to work:

• Your SlingStudio unit must be connected to the Internet, either via its Wi-Fi, or via an Ethernet cable connected directly to the SlingStudio (using the optional SlingStudio USB-C Expander product).
• You can connect to Wi-Fi using Internet Settings under the "gear" icon on the upper-right side of SlingStudio Console for iPad.
• To connect to a network using an Ethernet cable, use the Ethernet port provided on the USB-C Expander.

When you've finished with these setup steps, you should see:

• The Internet LED indicator on the SlingStudio is glowing green.
• If the indicator is glowing amber, then your SlingStudio is connected to your network but not to the Internet itself. You'll need to investigate your network to determine the problem.
• If the indicator is off, then double-check the Wi-Fi connection or the Ethernet cable, whichever you're using.

Logging in to Vimeo

If you're not properly logged in to Vimeo, then you can't stream your program. You must have a Vimeo Premium account to live-stream video. For more information, go to the Vimeo website.

Within SlingStudio Console, you can log into Vimeo from the Project Settings dialog box when you tap Select a Destination to set up the streaming destination for your project.

Check upload speed

A good upload speed is critical for successful streaming. You can use SlingStudio Console for iPad to check the upload speed that's available to you with your network.

To check upload speed:

1. Connect SlingStudio Console to your SlingStudio unit.
2. With your project open, tap the Menu (three horizontal lines) icon in the upper-left corner of SlingStudio Console for iPad.
3. Choose Project Settings.
4. If this has not already been done, in the Project Settings box, scroll down to the LIVE BROADCASTING switch and tap it to switch it on.
5. Next to Upload Speed click SPEED CHECK.
   Wait a moment for SlingStudio to determine the currently-available upload speed.

Note: It's best if your network has an upload speed of greater than 8 Mbps.

Check program output bit rate versus upload speed

It is important that the Program Output Bit Rate setting that is chosen for the Vimeo broadcast is lower than the upload speed of your network connection; otherwise, the Vimeo broadcast is likely to have quality problems.

To check video bit rate settings:

1. Follow the steps above to determine the current Upload Speed that's available to you.
2. In the Project Settings dialog box, check: Is the current Program Output Bit Rate lower than the current upload speed? If not, then adjust it so that it is.

Want to review Internet connectivity quality as you stream video?

You can do that in either of two ways.

First, make sure that you're streaming video. Then:

• In SlingStudio Console, along the bottom of the Program window, where you see info about your stream, tap Quality.
  The Live Broadcasting Quality Indicator opens, displaying real-time network streaming info.
• Or, you can tap the Dashboard icon (in the upper left corner of the SlingStudio Console main window) to open the Dashboard.
  At the bottom of the Dashboard, you see the INTERNET CONNECTIVITY thumbnail image displaying real-time bit rate data, just as the Live Broadcast Quality Indicator does.

For more information about the Live Broadcast Quality Indicator, see the links below.