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The Capture app crashes, or just won't launch. What do I do?

Having trouble with the Capture app? Take a look here.

If the Capture app won't launch, or if it crashes when it launches, try these things:

  • Close and then relaunch the app. Sometimes that's enough to get things going again. Here's how to close the Capture app properly with an iOS device:
    • Double-press the device's Home button.
    • Once you see your open apps stacked like cards, swipe left/right to go to the Capture app. Close the app by swiping upwards to "fling" it away. Then try launching it again.
  • Got an Android smartphone? Check with its documentation, as methods for closing apps vary with Android version.
  • Power cycling: If that doesn't work, then try power-cycling your Capture device. Shut it down, wait ten seconds, and then power it back up again.
  • Close and relaunch: Close and relaunch the Console app, then repeat the close/relaunch process with the Capture app. Here are the steps:
    • Quitting the Console app on an iPad:
      1. At the iPad with the Console app, double-press the device's Home button.
      2. Once you see your open apps stacked like cards, swipe left/right to go to the Console app. Swipe upwards to close it by "flinging" it away. Then try launching it again.
    • Quitting the Console app on a Mac: Choose Quit SlingStudio Console from the SlingStudio Console menu.
    • Quitting the Capture app on an iOS device:
      1. At the device with the Capture app, double-press the device's Home button.
      2. Once you see your open apps stacked like cards, swipe left/right to go to the Capture app. Swipe upwards to close it by "flinging" it away. Then try launching it again.
    • Quitting the Capture app on an Android device: Check with your Android device's documentation.
  • Power cycling: Try power-cycling your SlingStudio device. Press the Power button for about 3 seconds to shut it down. Wait 10 seconds, and then press the Power button again to start the SlingStudio hub back up. Be sure to wait a few seconds after the blue LED top bar stops blinking before you attempt to reconnect to the SlingStudio.
  • Delete the Capture app, reinstall: If none of this gets you any further, delete the Capture app from your device and then reinstall it.

If none of those steps helps you, then please contact SlingStudio customer support for further assistance.